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FAQs

General FAQS

What is Uber Tan’s returns policy

We are unable to accept returns purchased from our stockists/other retailers, if you wish to make a return you will need to contact the retailer from which you purchased our product from.
If you would like to make a return of a product purchased from our website, you may return new and unused items within 14 days of the date of receipt. Uber Tan will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to Uber Tan within fourteen days, and we will reimburse you for the purchase costs including the return carriage. Please refer to our Returns Policy and Procedure page to learn more.

Does Uber Tan test on animals

No Uber Tan does not test on animals 🐾

Is Uber Tan Australian owned and operated?

Yes, proudly! Our office is located in Springvale, Victoria.

I am a retailer, how can I find more information about stocking Uber Tan products?

Please feel free to contact our Customer Service Department on 1300 650 981 to find out more from the Sales Representative in your area. We are more than happy to answer any of your queries and discuss the opportunity with you.

How much does delivery cost?

Within Australia ubertan.com.au offers flat-rate shipping standard for $9.95 (Inc. GST) for orders under $50 and free freight for orders over $50.

International Orders ubertan.com.au offers flat-rate standard shipping for $30.00 (Inc. GST). Please note we are unable to ship aerosols internationally.

Who can I contact if I am having troubles placing an order?

Please contact us or phone Customer Service on 1300 650 981 (Monday – Friday 0900 – 1700 AEST).

Where are Uber Tan products stocked?

Please see stockists tab on Uber Tan website, above. Please note that retailers may not stock entire range of Le Tan products and availability may differ from store to store.

How secure is my credit card information?

Your credit card payment will be conducted directly via the Payment Express payment facility over a Secure Socket Layer (128 bit SSL) connection. Le Tan does not store Credit Card information, or have access to your Credit Card details. Any payments made to this website will appear on your credit card statement as Heritage Brands.

How can I pay for my online purchases?

Purchases may be made by Credit Card. We accept VISA and Mastercard.

Further Questions?

We can help. Just complete the form here and we'll get back to you.

UBER FAQS

What colour base should I use?

Please refer to our colour base blog post here for more information

Are your tans safe to use during pregnancy?

Typically, only the top layer of skin is affected by DHA contact, therefore should not have harmful effects to pregnancy. This is a guide only and we advise that you contact a doctor before using Uber Tan self tan products whilst pregnant.

What is DHA?

DHA (Dihydroxyacetone) is the active ingredient in self tanning products. The level of DHA controls the colour and darkness of the tan.

How long do I wait before showing after applying Uber Tan self-tanner?

Our self tanners can be washed off within an hour, however, the longer you leave your tan, the more it will develop to get a deeper and darker tan. We recommend avoiding contact with water and washing for 6-8 hours for the perfect golden bronze!

Can I swim with Uber Tan self-tanner applied?

Yes, we recommend you wait 6-8 hours after application. After your tan has developed you can swim, however chlorine and sea water may cause the tan to fade faster than usual.

How long will my Uber Tan self tan last?

Approximately 5-7 days your Uber Tan glow should look fresh, to increase the longevity of your tan, we recommend moisturising! Try our Uber Stay range, Australia’s first 10 day self tan.

Will my tan transfer onto clothing/sheets?

Whilst you are waiting for your tan to dry and develop – we recommend wearing dark clothes and sheets to reduce the risk of transferring to your favourite garments. In the case this does happen, we recommend washing items in washing machine or warm hand wash immediately.

Can I get a sun tan if I have self-tanner on?

Yes, you can. Our self tanners do not contain any SPF therefore does not protect your skin from the sun.